Privacy Policy
Last updated: July 2026
Our Commitment
At Sola Oud, we take your privacy seriously. This Privacy Policy explains what personal data we collect, how we use it, and your rights regarding that data. By using our website, you consent to the practices described in this policy.
Information We Collect
When you place an order or interact with our website, we may collect the following types of information:
- Contact information: your name, email address, phone number, and shipping address.
- Order information: products purchased, order total, and transaction date.
- Payment information: processed securely through Stripe. We do not store credit card numbers on our servers.
- Browsing information: pages visited, time spent on site, and referring URL, collected via cookies and analytics.
- Communication history: emails and messages you send to our customer service team.
How We Use Your Information
Your personal data is used for the following purposes:
- Processing and fulfilling your orders, including shipping and delivery.
- Sending order confirmations, shipping updates, and customer service communications.
- Improving our website, products, and customer experience through analytics.
- Sending promotional emails about new products and special offers (only with your explicit consent).
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We share only the minimum necessary data with trusted partners who help us operate our business: payment processors (Stripe), shipping carriers (USPS, FedEx, DHL), and email service providers. All partners are contractually obligated to protect your data and use it only for the specific service they provide.
Data Security
We implement industry-standard security measures to protect your personal data. Our website uses SSL/TLS encryption for all transactions. Payment processing is handled by Stripe, a PCI-DSS Level 1 certified provider. While no online system is 100% secure, we continuously monitor and update our security practices.
Cookies
Our website uses cookies to enhance your browsing experience. Essential cookies enable core functionality such as the shopping cart and checkout. Analytics cookies help us understand how visitors interact with our site. You can disable cookies in your browser settings, though some features of the site may not function properly.
Your Rights
You have the right to access, correct, or delete your personal data at any time. You may also object to the processing of your data or request a copy in a portable format. To exercise these rights, contact us at contact@solaoud.com. We will respond within 30 days as required by applicable data protection laws.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at contact@solaoud.com.